At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.
Join us in building a better future, one home at a time.
Why you will love working with us
Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.
Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
Growth and development – enhance your skills and advance your career through tailored learning opportunities.
Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.
Job Description
About the role
You will support residents to maintain safe, secure, and sustainable tenancies by delivering respectful, person-centred housing services. Your work will directly improve lives, strengthen communities, and contribute to a more inclusive housing system.
This role is ideal for someone who excels at building trust, navigating complex situations with empathy, and juggling competing priorities in a fast-paced, purpose-driven environment.
Build respectful, trusted relationships with residents and support their housing journey
Manage the end-to-end tenancy process
Collaborate with support providers to address complex needs and sustain tenancies
Monitor and manage arrears and rent payments with empathy and consistency
Promote community wellbeing through safe and inclusive housing environments
Contribute to ongoing service improvement aligned with our strategic priorities
About the team
The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.
Desired Skills and Experience
About you
You’re passionate about social impact, housing, and equity and ready to contribute your skills to something bigger.
You will have:
Demonstrated experience in tenancy management, community housing, or customer service essential
Excellent communication skills and emotional intelligence, particularly when working with vulnerable people
Confidence navigating rent arrears, anti-social behaviour, and tenancy obligations
A collaborative, solutions-focused approach
Qualifications in housing, social services, or related fields (or equivalent experience)
You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.
Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.
Our values in action
Everything we do is guided by our shared values:
People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.
We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.
Belong at Housing Choices
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.
We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.
How to apply
Apply now via clicking the Apply button.
For further information, please contact our People & Culture team at carees@hcau.org.au.
If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.
Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.
